Responsible gambling

Responsible Gambling at 11Croco Casino

At 11Croco Casino, we take responsible gambling seriously. We strive to provide a safe and enjoyable gaming experience for all our players. If you or someone you know is struggling with problem gambling, please seek help.

Tools for Responsible Gaming:

• Deposit Limits: Set personal daily/weekly/monthly limits at registration, can be lowered anytime but raising requires 24-hour cooling-off period
• Time-Out ("Cool-Off"): Temporary suspension 24 hours to 6 weeks, auto-lift (no review), immediate reactivation after period
• Self-Exclusion: Permanent or long-term (6 months–5 years), binding decision cannot be shortened, requires verification to lift after period expires
• Loss Limits: Set maximum loss per day/week/month
• Betting History: Access past transactions, bets, and game history in account dashboard
• Game and Autoplay Controls: Configurable reminders, no autoplay with forced bet increases

Links to Support Organizations:

• Gambling Therapy (free global support)
• Gamblers Anonymous (peer support)
• Austrian National gambling addiction helpline and Suchthilfe services available through Austrian health ministry

We encourage all our players to use these tools responsibly. If you feel that your gaming habits are becoming problematic, please reach out to us or seek help from one of the organizations listed above.

Our staff is trained to assist with responsible gaming queries. We can provide information on setting deposit limits, time-outs, and self-exclusion, as well as answer any questions about our responsible gaming tools.

Please note that we reserve the right to close accounts for suspected fraud without advance notice.

For more information on responsible gambling, please visit our website or contact us directly.